Originally Posted by
scruzguy
I recently installed 12.10 on a new laptop and was able to upgrade with no issues. Instead of clicking on "here" on the upgrade window within Essentials open a browser window and log into your MyLutron account. From there open the Design Software window under Technical Information and click on "Click here to upgrade your software" at the bottom of the window. I you don't see that link or it doesn't work there is probably something messed up with your account and you should call Lutron support.