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Thread: Can't connect to smart bridge pro

  1. #1
    Junior Member
    Join Date
    Jan 2016

    Can't connect to smart bridge pro

    I seem to be having the same problem that a few seemed to have. I cannot get past step 4, hangs at step 5 searching for bridge. Reset bridge, deleted and reinstalled app, used different email for account, all to no avail. Any ideas?

  2. #2
    Lutron Technical Support
    Join Date
    May 2013
    It could be something on your network is blocking the connection to our bridge and server.

    Here are the ports that we use with the Caseta app and servers:

    Outbound to Internet: 80 (TCP), 123 (UDP), 443 (TCP), 8883 (TCP), 7443 (TCP)
    Inbound from Internet: None; no port forwarding required.
    Local Network (inbound from app): 22 (TCP), 23 (TCP), 4443 (TCP), 4548 (TCP), 5353 (UDP multicast), 8443 (TCP)

    Note: These may change with future updates.

    To ensure proper network security and functionality we recommend contacting a network professional if requiring assistance in changing your routerís settings.

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