Logging in to Lutron app

[Pesto]

My Samsung tablet and phone both had the Lutron app installed to control our Caseta lights via the Caseta bridge. The phone suddenly died and I replaced it with an iPhone. I installed the Lutron app on that phone and have been trying to log into my Lutron account from the app by entering my email address and the password I created when I originally set up the app. But the app says I've entered it incorrectly. I what I entered and everything is correct. But just in case the app wanted my email address & email password. I tried entering those, but that wasn't accepted either!

(By the way, when the app asks for the email address & password, it should say WHICH password! Not saying that is unnecessarily confusing. Can Lutron please update the app to include say which password it wants?)

So even though I know what my Lutron & email passwords are, I tried the "I forgot my password option". But after 30 minutes I still haven't received an email from Lutron. What do I do now?
I can still control the lights using the Samsung tablet, but I want to be able to use the iPhone too.

Thanks

[Brandon W.]

Hello Pesto,

Please try visiting the following link to request another password reset: Lutron

If the provided email is registered with a Lutron account, a password reset link should be received within a few minutes. Also, please double check your spam inbox! If you are still having trouble getting into your account, please call us at 1-888-588-7661 or send us an email to support@lutron.com.

[bettyingersoll]

Hello Pesto,

Please try visiting the following link to request another password reset: Lutron

If the provided email is registered with a Lutron account, a password reset link should be received within a few minutes. Also, please double check your spam inbox! If you are still having trouble getting into your account, please call us at 1-888-588-7661 or send us an email to support@lutron.com.

Is there a way to check if my email is registered with a Lutron account?

[Jonathan K.]

Hello,

Please send in a support request to support@lutron.com from the email address you are inquiring about and we can confirm if the email address is registered to a Lutron account.

[bettyingersoll]

Hello,

Please send in a support request to support@lutron.com from the email address you are inquiring about and we can confirm if the email address is registered to a Lutron account.

Ok. Many thanks.