So my company bought a building that has a homeworks qs processor running sivoia shades and I can not get anyone to help me at all. There are no lutron installers or techs near me in Cincinnati, which is a fairly large city, that has been able to come out or help. I tried asking lutron for the software so I can just try to fix it myself as the main IT infrastructure guy here but I cant get access to the software until I take some course and become a certified installer. Well I said okay, let me take the course then, and they said some sales rep will reach out and never did. The whole lutron process has been miserable and I cant get anyone to reply or be reliable including this system. Is there a way to get access to this or can I just swap in a consumer processor that I will have control over without requiring to pay some lutron certified installer to come out and fix solely because they have access to the software?