Results 1 to 4 of 4

Thread: v1.64 Engraving Report - Keypads not displaying correctly

  1. #1
    Junior Member
    Join Date
    Oct 2013
    Posts
    7

    v1.64 Engraving Report - Keypads not displaying correctly

    Have just upgraded from 1.49 to 1.64, and when trying to produce a report, or even viewing a keypad in programming, the keypads don't display properly.

    It's on all projects opened so far, and appears to affect all Keypad types. We're mainly using HWIS and Euro keypads, but even the Decora ones don't display quite right:

    Click image for larger version. 

Name:	v1-64 Euro and Decora KP misdisplaying 14-10-13.jpg 
Views:	19 
Size:	101.7 KB 
ID:	82

    Click image for larger version. 

Name:	v1-64 HWIS KP not displaying correctly 14-10-13.jpg 
Views:	11 
Size:	98.4 KB 
ID:	83

    Anyone else having this issue?

  2. #2
    Senior Member
    Join Date
    Oct 2013
    Posts
    371
    It looks like your running the software in Win7 ? Not sure if HWI is Win7 tested an approved,maybe an engineer can answer that. Since I run a mac with vm ware I always limit HWI to WinXP. Ive never run into that but I would try running the software in compatibility mode as administrator. Just something I would try.

  3. #3
    Super Moderator
    Join Date
    Apr 2013
    Posts
    61
    I have not experienced that issue myself. Do you remember if the issue occurred with this file in 1.49 before updating to 1.64? If you still have not determined the cause of the issue, I would be interested in seeing the database to see if we can reproduce on a Windows 7 machine (hwsupport@lutron.com).

    If the issue was resolved, I would also be interested in understanding the solution!

  4. #4
    Junior Member
    Join Date
    Oct 2013
    Posts
    7
    Hello Ty, It was fine in 1.49, and happens with both databases from different projects that I've tried updating so far.
    Have tried running it in Compatibility Mode and as Administrator, but no change.
    I'm running 64-bit Windows 7 Professional SP-1.
    Just sending an email for your attention now :)

Similar Threads

  1. Virtual Keypads for RadioRa 2 on Lutron Home Control+
    By Armando B. in forum Programming - RA2
    Replies: 5
    Last Post: 11-06-2013, 02:25 PM
  2. Time Clock Programming Report
    By SanDiegoRep in forum Programming - RA2
    Replies: 5
    Last Post: 10-01-2013, 08:26 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •