I have a Lutron Sivoia motorized shade (Sivoia® QS roller 100TM) installed at my home for the backyard door. The unit is not showing power (both of the LED on the roller and on the QED the control keypad are not light up).
I swapped out the transformer to rule out the problem. It works for one day and now no power on the roller and control keypad.
What could go wrong? Does the transformer power output connect directly to both the roller and control pad? Could this be the problem of the roller motor or the wall wiring?
I tried to use Yelp and Lutron support to find partners but yet to find one. Any suggestions on where can I find support to repair or replace the unit?