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Thread: Cannot re-connect to Honeywell server after power outage

  1. #1
    Junior Member
    Join Date
    Apr 2023
    Posts
    1

    Question Cannot re-connect to Honeywell server after power outage

    Have had Lutron bridge connected to my Honeywell thermostats for 3+ years. Occasional power outages, never a problem, it always comes back up. This time Lutron won't reconnect. I removed the integration and started over to add it. It logs into my Honeywell account and I can see the thermostats but when I try to connect/add them I get the message that Lutron "cannot connect to the server"

    I reset (power on/off) the Lutron bridge. I can access the thermostats fine from Honewell.
    Lutron is working fine with my lights.

    Any experience with this?

  2. #2
    Lutron Technical Support
    Join Date
    Jan 2022
    Posts
    139
    Hello,

    We are currently aware of an issues linking the Honeywell Total Comfort Connect/Lutron Wi-Fi Thermostat integration on the Lutron app. This issue prevents users from pairing their thermostat account to the Lutron app, and also breaks the existing integration. A fix is being worked on and is expected to be released in 2 - 4 weeks. Continue to utilize the Honeywell app for thermostat control until the Lutron app is updated and keep an eye out for new releases.

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