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Thread: PD-5ANS 3 way setup just won’t work!

  1. #11
    Lutron Technical Support
    Join Date
    Jan 2023
    Posts
    58
    Hello, thank you for confirming that! It is possible and most likely an issue with the switch itself, especially since swapping in another Caseta did get it working. Please send an email to support@lutron.com so we can either troubleshoot this further with you directly, or we can look in to sending you out either a warranty replacement or a similar device with different wiring requirements.

  2. #12
    Junior Member
    Join Date
    Feb 2023
    Posts
    9
    Quote Originally Posted by Kenneth P. View Post
    Hello, thank you for confirming that! It is possible and most likely an issue with the switch itself, especially since swapping in another Caseta did get it working. Please send an email to support@lutron.com so we can either troubleshoot this further with you directly, or we can look in to sending you out either a warranty replacement or a similar device with different wiring requirements.
    I think there's some confusion. Swapping in a known working Caseta *didn't* fix the problem, so I doubt it is a switch, i.e., I j=hav etried 2 Caseta OD-5ANS switches, one of which was known to work in another location, and neither worked in this location. But i will e-mail the support e-mail for more troubleshooting.

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