We have the Lutron app installed on several iOS devices. We have the latest version of the Lutron app and the latest version of Apple’s iOS.
For reasons unknown, the app disappeared from my wife’s iPhone 6s. To verify the app was missing I used the search function and it was not there. So, I simply re-downloaded the app from the app store.
Having my working iPhone 6 as a reference, I carefully copied the information requested from my iPhone 6 to my wife’s iPhone 6s. We both double checked everything. The username and password that works for my iPhone will not work on my wife’s iPhone.
Another interesting fact is I attempted to, “Enable Remote Access” on her iPhone. When doing so, I received a message saying, “System already linked to an account”. Well, it is linked to an account.
How can I get my wife’s iPhone to accept the known good username and password ?