So my lutron system has been operating well for almost 5 years, but a couple of days back the keypads randomly stopped working. Some keypads just don't work and some keypads works intermittently. Some can be controlled using the android app, some just don't respond at all. At one point it suddenly started working, but after a couple of hours it went bank to malfunctioning. The physical dimmers/switches hidden in closets all still work, it's just the keypads and the app that are working finicky.
I have 2 main repeaters, the 2nd repeater keypads and software both work and only the 1st one is malfunctioning. I did the L1 training course in order to enable the functionality in Essentials to extract the project file, but I always get an error 869 DB error and I've tried versions 12.10, 12.9, 12.4, 12.0.1, 11.6 (which is the lowest version I'm able to download) always with the same error. I've used 2 computers as well, even directly connecting the repeater to the same local switch. I can also telnet to the system just fine.
I've contacted support and after some back and forth, the tech concluded that I needed Inclusive in order to extract my version (8.2), also since I have 2 main repeaters. This doesn't make sense to me, but if anybody else can chime in, I would greatly appreciate it. Heck, if anybody has version 8.2 (or a version close to that) saved somewhere, I would really appreciate it.
Cheers!