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Thread: Some Devices Stopped Working on the App

  1. #1
    Junior Member
    Join Date
    Dec 2022
    Posts
    3

    Some Devices Stopped Working on the App

    I have experienced three of my devices, all in-wall dimmers, that stopped working using the app.

    The in-wall switch and Pico remotes work fine but the control via the app stopped responding. And it was not all of a sudden. App control was intermittent but then went totally dead on those devices.

    Any help is appreciated.

    Bonez

  2. #2
    Lutron Technical Support
    Join Date
    Jan 2022
    Posts
    139
    Since you have been unable to control the in-wall dimmers through the app, have you power-cycled your wireless router and Caseta smart hub? It's possible a connectivity issue between the hub and the dimmers could be the issue. Also, how far away are the dimmers installed from where the smart hub is located? If they are >30 ft. apart I would recommend bringing the bridge closer to the dimmers to test the signal range.

  3. #3
    Junior Member
    Join Date
    Dec 2022
    Posts
    3
    I have not cycled the Hub and will try that. The dimmers have been working fine for the last seven years (when we moved into the house). Only recently have they not worked 100% - sometimes they work and other times they don’t. Not a hard response failure.

  4. #4
    Junior Member
    Join Date
    Dec 2022
    Posts
    3
    Cycling the Hub worked. Many thanks.

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