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Thread: Claro smart switch not pairing with hub

  1. #1
    Junior Member
    Join Date
    Nov 2022
    Posts
    2

    Claro smart switch not pairing with hub

    I just installed a Caseta Claro switch with my existing Caseta system that I have had in place for about 4 years. When trying to add the device to my Lutron hub/bridge, I get an error in the app that says "Device Not Supported. Please click Learn More for details on supported devices". I am unable to figure out how to get the switch to pair with the hub. The switch works fine manually for turning the light on and off. I installed it at the same time as an original smart dimmer switch and had no trouble pairing the dimmer switch.

    I'm using an Android phone with updated Lutron app.

    Scott

  2. #2
    Lutron Technical Support
    Join Date
    Aug 2019
    Posts
    182
    Make sure you have the latest version of the Lutron App installed from the Google Play Store that would support the new product.

  3. #3
    Junior Member
    Join Date
    Nov 2022
    Posts
    2
    Thanks, and yes I believe I'm running the latest version on my Android. V 22.7.0.5

  4. #4
    Lutron Technical Support
    Join Date
    Aug 2019
    Posts
    182
    Try defaulting the Claro Smart switch then going into the App to Add the device again. Default steps at the following link. https://support.lutron.com/us/en/pro...s-and-Switches

  5. #5
    Junior Member
    Join Date
    Dec 2022
    Posts
    1
    Did you ever find a solution? Im facing the exact same issue with a brand new caseta diva and caseta smart hub..

    Surprisingly, this is the only hit that comes up when i search for the error on google

  6. #6
    Lutron Technical Support
    Join Date
    Jan 2022
    Posts
    31
    If the Lutron app is running the latest version, I would recommend power-cycling the Caseta smart hub and then attempt to add the new Smart Diva or Smart Claro devices.

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