I was having a really tough time extracting and connecting to a QS processor today which was on a new orbi network. I could see the processor on the network and I could go to the browser and pull up the XML info, but it could not connect to the processor via the software.
This was a 2 link processor and so it had a 2nd RJ-45 port so instead of connecting to the router, I connected my ethernet cable to the open port and voila! Everything worked fine so I'm guessing the router is blocking something that Lutron wants. After extracting the program, I tried connecting through the router again to do an upload and it still could not connect. I didn't have time to play around with changing the settings from multi-cast to direct network address but I need to add a 1 link processor to the system which means I won't have access to that extra port anymore so I'd really hate to be dealing with network issues that I don't have control over. I can't believe we're on version 15.10 and Lutron still hasn't figured out how to connect to a processor without hassle.