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Thread: Cannot set engraving text for Sunnata Keypads in Lutron Designer 22.2

  1. #1
    Junior Member
    Join Date
    Aug 2019

    Cannot set engraving text for Sunnata Keypads in Lutron Designer 22.2

    I just build an entire project in Lutron Designer 22.2 and then I realized I cannot edit any Sunnata keypad engravings in version 22.2. When I click "Personalize text / icons" it just opens a blank window.
    I tried creating a brand new test project and it still doesn't work. Then I loaded up 22.1 and it works just fine.

    Anyone else having this problem with version 22.2? Now I'm stuck because I can't load my project built with 22.2 in version 22.1.

    Click image for larger version. 

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  2. #2
    Senior Member
    Join Date
    Oct 2013
    I have noticed it sometimes takes way to long to open. Or I close and reopen the engraving window and it works. The slowness compared to ra2 drives me crazy.

  3. #3
    Junior Member
    Join Date
    Oct 2022
    I'm having the same issue on version 22.5. Did you ever find a resolution for this?. Version 22.1 loads the popup just fine.

  4. #4
    Junior Member
    Join Date
    Apr 2023
    I am still having this same issue with 23.1.

  5. #5
    Junior Member
    Join Date
    Dec 2022
    The PDFs not generating is related to a Windows update that affected the .NET framework.
    A workaround from Microsoft can be found at this link.
    KB5022083 Change in how WPF-basedapplications render XPS documents - Microsoft Support

  6. #6
    Junior Member
    Join Date
    Apr 2023
    I found a solution.

    With the help of Lutron Tech Support, I discovered that I had Parallels set up in Coherence mode. I liked that so PC apps behaved like Mac apps when running. This is the problem. When I turned off Coherence Mode, the engraving popup worked fine. Lutron tells me they are working on a solution.

  7. #7
    Junior Member
    Join Date
    Aug 2023
    Yes, I feel inconvenient tiny fishing

  8. #8
    According to what I understand, Sunnata Keypads include a free one-time engraving and don't require coupons. Retro Bowl

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