Hi everyone,
When I used RA2 any time I'd do engraving I'd export the PDF from the software and email it to Lutron and attach a photo of the engraving certificate.
I'm using the RA3 software now and want to engrave a Maestro RA2 keypad again, so I have a new certificate, but in RA3 you click "Send Engraving" and it popped up saying your order has been sent to Lutron. I didn't get an email confirmation and it never asked for the certificate. Do they just email me now asking I send it? Haven't done it this way before so can't even tell if this worked or if the order was submitted!