I'm starting to convert my home to Caseta. I've installed four PD-6WCL dimmers so far.
Two of the four have worked flawlessly: they worked physically immediately, were added to the app with no problems, and work well with Google.
The other two show the following behavior:
- They're passing-through power to the fixture at all times: the dimmer won't turn it off
- The dimmer displays no flashing lights or any sign that it's "alive" (no lights at all)
- Attempts to add the switch to the app don't work
- Attempts to reset the switch to factory, per the instructions, don't work--the switch shows no sign of responding to any of my actions.
I used exactly the same process (following in-box guidance exactly) to install the working and the non-working switches; in fact, one of the working ones and one of the nonworking ones coexist inside the same 3-gang box. The switches were bought at the same time from the same supplier.
I need to determine if I've done something wrong or if I got a couple of bad switches. I don't own electrical diagnostic equipment, but I plan to install quite a few more of these switches, so I would be willing to buy something (reasonably priced) if it would help diagnose and fix these problems going forward.