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Thread: Designer Software won't load in Windows 11

  1. #1
    Junior Member
    Join Date
    Apr 2015
    Posts
    2

    Designer Software won't load in Windows 11

    I made a mistake a few months back, and upgrades my Office Desktop to Windows 11. Since then I have been un-able to get Designer to run on this computer.

    Here is a list of things i have tried:
    1. delete all versions of Lutron software and re-install fresh.
    2. delete all versions of Lutron software, re-install starting with Ver 6, and try and work up to current, Highest version that will run is Ver. 8
    3. Every time I Install, I do so as Administrator
    4. Every tine I run Program I do as Administrator
    5. I re-try install after every Windows 11 update or Lutron Update.
    6. With Designer 22, that just came out i have gotten a bit closer, it gets much closer to running, and actually gives me an error code now. See below......

    Click image for larger version. 

Name:	Lutron Designer Error.jpg 
Views:	4 
Size:	49.9 KB 
ID:	935

    Looking for any help, Thanks in advance.

    -- Jeff
    Premier Sight and Sound

  2. #2
    Junior Member
    Join Date
    Jul 2017
    Posts
    3
    Quote Originally Posted by jmf3369 View Post
    I made a mistake a few months back, and upgrades my Office Desktop to Windows 11. Since then I have been un-able to get Designer to run on this computer.

    Here is a list of things i have tried:
    1. delete all versions of Lutron software and re-install fresh.
    2. delete all versions of Lutron software, re-install starting with Ver 6, and try and work up to current, Highest version that will run is Ver. 8
    3. Every time I Install, I do so as Administrator
    4. Every tine I run Program I do as Administrator
    5. I re-try install after every Windows 11 update or Lutron Update.
    6. With Designer 22, that just came out i have gotten a bit closer, it gets much closer to running, and actually gives me an error code now. See below......

    Click image for larger version. 

Name:	Lutron Designer Error.jpg 
Views:	4 
Size:	49.9 KB 
ID:	935

    Looking for any help, Thanks in advance.

    -- Jeff
    Premier Sight and Sound
    Hi. Check the system requirements PDF on the Lutron site. There is known issue with WIN11. See the quoted text below :

    " Lutron recommends Windows 10 for Lutron Designer because there is a known compatibilityissue between Microsoft Windows 11 and Microsoft SQL 2019 that causes Lutron Designer to beunable to start on some PCs. You can find more info here - https://docs.microsoft.com/enus/trou...sk-sector-size. To determine if your Windows 11PC will be able to run Lutron Designer, open up a command prompt as an administrator and runthe following command: fsutil fsinfo sectorinfo C: | findstr PhysicalBytesPerSectorForAtomicity Ifthe response is less than or equal to 4096, your Windows 11 PC will be able to run LutronDesigner. If the response is greater than 4096, your Windows 11 PC cannot run Lutron Designer as of March 2022."

  3. #3
    Junior Member
    Join Date
    Apr 2015
    Posts
    2
    Thanks so much for the reply.

    Mine came up at 4096 exactly, i will have to dig deeper.

  4. #4
    Senior Member
    Join Date
    Dec 2013
    Posts
    478
    When does Lutron expect to fix this? I still have a windows 10 laptop but the way these things usually work for me is that the laptop dies suddenly (last time some sort of power issue) mid-job and then I run to Costco to get a new laptop, go back to jobsite and download the bare minimum I need to finish the day's work, and that's that.

  5. #5
    Lutron Technical Support
    Join Date
    Sep 2020
    Posts
    93
    Updating the Designer software to be Windows 11 compatible is being worked on as we speak. While we don't have an exact date, it would be safe to say that's its coming sooner than later. Stay tuned to the myLutron site and, if you're subscribed to any newsletters for the systems, your email!

  6. Thanks SparkyCoog thanked for this post

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