Problem with database

[evillalobos]

Hi!


i have a problem with a HW Illumination database.


every time i try to open an extracted database the software show me this problem.



there is a way to solve this error?


Many Thanks

[Kevin P.]

Hi!


i have a problem with a HW Illumination database.


every time i try to open an extracted database the software show me this problem.



there is a way to solve this error?


Many Thanks

Dear evillalobos,

Thank you for the information.

This error is stating the extracted database might be corrupted. Please email the file into hwsupport@lutron.com to see if they are able to repair the file.