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Thread: Problem with database

  1. #1
    Junior Member
    Join Date
    Jul 2015
    Posts
    22

    Unhappy Problem with database

    Hi!


    i have a problem with a HW Illumination database.


    every time i try to open an extracted database the software show me this problem.
    Click image for larger version. 

Name:	HW.png 
Views:	24 
Size:	10.2 KB 
ID:	416


    there is a way to solve this error?


    Many Thanks

  2. #2
    Super Moderator
    Join Date
    May 2013
    Posts
    395
    Quote Originally Posted by evillalobos View Post
    Hi!


    i have a problem with a HW Illumination database.


    every time i try to open an extracted database the software show me this problem.
    Click image for larger version. 

Name:	HW.png 
Views:	24 
Size:	10.2 KB 
ID:	416


    there is a way to solve this error?


    Many Thanks
    Dear evillalobos,

    Thank you for the information.

    This error is stating the extracted database might be corrupted. Please email the file into hwsupport@lutron.com to see if they are able to repair the file.

  3. Thanks evillalobos thanked for this post

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