Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 4 of 4

Thread: How do I set a time setting for a Casetta dimmer with a Pico wall mounted remote?

  1. #1
    Junior Member
    Join Date
    Mar 2022
    Posts
    2

    How do I set a time setting for a Casetta dimmer with a Pico wall mounted remote?

    I am attempting to solve an ongoing issue with one of the rooms in our office, in which the lights do not turn off or dim automatically as they do in all other rooms. Beyond the minor annoyance and energy waste it would simply be better to know about how a Pico remote works and would look more professional if the room was not always just on or off. Please assist!

  2. #2
    Lutron Technical Support
    Join Date
    Jan 2021
    Posts
    129
    Hi Anthony,

    For this issue, we would recommend emailing into our Technical Support team with the logs from your bridge. To do this, you will need to open the Lutron app > Settings > Help > Submit Support logs. This will allow us to take a deeper look as to why your schedules for that one room are not working properly.

  3. #3
    Junior Member
    Join Date
    Mar 2022
    Posts
    2
    would there be a way to contact support or manually check the logs if the app isn't set up?

  4. #4
    Lutron Technical Support
    Join Date
    Jan 2021
    Posts
    129
    If the lights are automatically turning on and off the Lutron app should be in use. Going through the app would be the only way to get us the required logs for us to see what is going on. We would suggest emailing into Systemsupport@lutron.com and we would be able to provide more detailed instructions on how to send us the required logs.

Similar Threads

  1. Putting up a pico remote on the wall
    By y10nbaum in forum General Discussion - CAS
    Replies: 3
    Last Post: 09-04-2021, 01:32 PM
  2. Pico Remote Not Remembering Favorite Setting
    By bonaina in forum Troubleshooting - CAS
    Replies: 1
    Last Post: 11-06-2020, 08:38 AM
  3. RRD-8ANS in Wall Mounted Metal Box (Garage)
    By radioRA2automation in forum Troubleshooting - RA2
    Replies: 7
    Last Post: 09-08-2020, 07:46 PM
  4. Which Pico Remote - In-Wall Switch
    By pentiumvi in forum General Discussion - CAS
    Replies: 2
    Last Post: 08-29-2020, 08:04 PM
  5. Replies: 7
    Last Post: 08-10-2016, 06:26 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •