Originally Posted by
SparkyCoog
Is there a way to avoid having them push the button? Can I be given temporary access (either through having their user name and password or by them giving temporary access) to their account, drive there, do the setup and push the button and add the new home to their account? These people are not tech savvy at all beyond using an app that has been completely set up for them.
On a different topic, what if I go there and there is already a connect bridge set up which someone like the old AV guy has access to. What happens if you try to add a home that is already tied to an account? Is there a way to remove it or would I have to get a new unregistered connect bridge? I don't think that's what I'm walking into but I'm sure sooner or later I'll run into a case where the old owner didn't relinquish their account.