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Thread: VCRX issue after Repeater reboots

  1. #1
    Junior Member
    Join Date
    Oct 2013
    Posts
    15

    VCRX issue after Repeater reboots

    Have customer with a VCRX that works great until the the Main Repeater reboots. You then have to unplug and plug back in the VCRX. Only happens if VCRX loses power or you push a new config to the Main Repeater. Have moved the VCRX right next to Main Repeater and still same issue. Have tried a factory default. Just a completely weird issue that can't seem to resolve. Any Ideas.


    Thanks,

    John

  2. #2
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    212
    Good Evening John, the next time this happens I would suggest creating a support file and sending it to SystemSupport@lutron.com, this way we can look into the log files and see if we can determine what is causing this to happen.

  3. #3
    Junior Member
    Join Date
    Oct 2013
    Posts
    15
    how do I create support file the easiest? It has been awhile. I can reproduce on command and will do that tomorrow when at customers house.

  4. #4
    Authorized Lutron Contributor
    Join Date
    Apr 2013
    Posts
    407
    To create a support file you will fist want to ensure that you are connected to the system. To do this find the main repeater in the design screen and save the settings. Then go to Help > Support and select the option to create a support file. You will be able to select where you want the support file saved.

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