The dimmer that controls my Hall lights is able to dim the lights, but it is not working with the app. In app I can see the Hall dimmer but it doesn't correctly reflect current on/off status, and switching on or off via the app does not work (nothing actually happens).
The dimmer worked perfectly until I did a factory reset on it to unpair it from a pico remote.
So I thought I would delete the device and try to add it again. But no luck.
I am unable to delete the Hall dimmer from the Lutron app. Here is what's happening
- If I try to delete the device in the Lutron app, the app takes about 90 seconds before I receive the message "There was a problem deleting this device please try again."
- If I try to change the name of the device the app takes about 90 seconds before I receive the message "There was a problem adding this device please try again."
- If I try to add the dimmer to the app, I am not able to, I receive the message that "The device, Hall, has already been added. Use the device screen to edit this device."
I have tried factory resetting the dimmer. I then tried factory resetting the dimmer while restarting my phone (this was the advice from Lutron tech support). I then tried factory resetting the dimmer while power cycling the Lutron Control unit.
The dimmer is a PD-10NXD.
Help and advice appreciated.