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Thread: email Reset, Caseta hub - How To?

  1. #1
    Junior Member
    Join Date
    Nov 2015
    Posts
    15

    email Reset, Caseta hub - How To?

    I discovered that i had set an incorrect email in the Caseta hub during the initial sign-on & setup.
    The Caseta app allows for resetting the password but does not show a way for resetting the email address.
    How can the email address be reset?

  2. #2
    Junior Member
    Join Date
    Nov 2015
    Posts
    15
    I figured out how to correct/change the email address.
    The Lutron caseta hub will only accept a single email address at one time.

    To reset the email address, delete all scenes & devices.
    Log out.

    Do not log back in; instead choose setup again, use new email address & desired password.

    After logging back in with the new email address, previous devices may exist yet not show in the main window.
    These old devices must be deleted.
    Then re-add them to the Lutron app as desired.
    A little tedious, but works.

  3. #3
    Super Moderator
    Join Date
    May 2013
    Posts
    403
    Malvis,

    Thank you for the inquiry.

    Go to https://device-login.lutron.com and sign in to your account. Then you will be able to change your account info.

  4. #4
    Junior Member
    Join Date
    Nov 2015
    Posts
    15
    Quote Originally Posted by Kevin P. View Post
    Malvis,

    Thank you for the inquiry.

    Go to https://device-login.lutron.com and sign in to your account. Then you will be able to change your account info.
    This login does not seem to offer a way to change the email address, only the password.
    Did I miss something?

    The method I needed and used, outlined above, did work to change the password.

  5. #5
    Super Moderator
    Join Date
    May 2013
    Posts
    403
    Quote Originally Posted by MAlvis View Post
    This login does not seem to offer a way to change the email address, only the password.
    Did I miss something?

    The method I needed and used, outlined above, did work to change the password.
    Malvis,

    After logging in you can change the email in the first box under "Edit Account". It will show your current email there. You can edit the email and enter your password under "Confirm you changes".

  6. #6
    Junior Member
    Join Date
    Apr 2015
    Posts
    14
    Hello Kevin,

    One of our clients with a Caseta system is moving and selling their apartment with Caseta already setup throughout (about 30 devices in total). They are selling their apartment with Caseta as a 'feature'. How will the new owner be able to enjoy this system without having to hire someone to come back to reinstall/reprogram, etc. Can the previous owner just remove their email and new owner add theirs? Please advise.

    Thanks!

  7. #7
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    474
    When they are leaving, go to Settings > Account > Remove Account in the Caseta app. This will remove the email account linked to the bridge, but will still keep any existing programming.
    The new owner will just have to run through the "Get Started" steps to link a new email address to the current bridge and the app will then download all of the existing programming on the bridge.

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