Just thought I’d post my experience with Serena Shades and the ongoing hassle I’m experiencing with them in case others are considering them...............I posted on here a while ago, as you can see a few posts down as I was asking for shade recommendations as I use RadioRA2 in my house but wanted to self-install blinds. I was then directed to Serena which seemed perfect as I also use Caseta in the house. We had Hunter Douglas and Blinds to Go quote our entire house, but I insisted that we go with Lutron, even though my partner was sold on Hunter Douglas...............We have 35 windows in total in our home we wanted to automate. In the past 2 months, I’ve ordered 12 blinds from Lutron, spending just over $10,000 Canadian on them. I first ordered 2 shades for my master bathroom which shipped in 8 business days. I then ordered 2 windows for my master bedroom which shipped in 10. I then ordered 2 more windows for the master bedroom on March 20th, and after that, 6 windows for the kitchen...............The Lutron website, and my order confirmation says all products ship in 15 business days. After 15 business days, the order for the 2 blinds for the door still showed “Received” as the status, where all others changed to “In Production” very quickly. I emailed Lutron who responded the next day saying there’s a shortage of the fabric and that they are working on it for me, and that they’d give me overnight shipping. While appreciated, I’m in Canada, so the shades still sit in customs for a week every time anyway, so doesn’t really help me much.............The 6 windows for the kitchen all arrived last week, yet I’m still waiting on these 2 for the bedroom. When I open the ones from the kitchen, all the Lutron logos are crooked on them and just hastily slapped on. In addition, 2 of the blinds do not open and close evenly. No matter what I do in the troubleshooting, they are never even. At least 1 from each order I placed has been like this...............On April 29th, I get an email from a Claude B coming from info@serenashades.com saying we have an update, your blinds will ship on May 21st. A whole 45 business days after I placed the order, or 3x longer than their website said.............At the start of May, I responded saying that’s extremely disappointing, and that at this point my partner just wants to cancel the order and get the rest of the blinds from Hunter Douglas. I asked if there’s anything else they can do, like even a discount on a future order due to the extremely long delay. I get no response...........I wait 2 days and send another email on May 14th saying my wife ordered from Hunter Douglas and to please cancel this order as we aren’t waiting any longer. Again, no response. My wife says they probably will respond after May 21st, when they have shipped so that they can say it’s too late to cancel.............Finally, at 10pm last night, an Ashley B replies to my email saying the order has shipped early and is in transit so too late to cancel (call me shocked). She says I can request a return once I receive them though to send them back. I replied to her saying why does your website still say “In Production” as when they ship, it says shipped and shows tracking. I ask her to provide tracking by end of day Friday otherwise I’m filing a dispute with Visa...........It’s now the evening of Friday and no response. The order still shows “In Production” so it obviously has not shipped and that was nothing but a lie..........I just got off the phone with Visa who had me send them my order confirmation showing 15 business days as well as Lutron’s lack of response to emails, and they have opened a fraud dispute to get me a refund...........I’ve always had great experiences with Lutron, but this is the last straw. To take more than 3x longer than quoted on an order, and to just ignore a customer when they email for assistance, is the worst customer service you can offer. I wasn’t asking for a 50% refund, honestly a Pico remote that I forgot to order would have been enough! Every email I did get back from Lutron had attitude and zero care for the fact they delayed this order by so much. Maybe 35 windows isn’t a lot to them, but we just ordered the remaining 23 from Hunter Douglas and I will never buy another Lutron product for as long as I live, nor will I ever recommend them to anyone again. I went from a month ago telling everyone I know how much I love my new shades, to now telling them stay as far away from Lutron as possible. I’ll update this post if I ever hear back from them or to advise on how my Visa dispute turns out.............My orders with the one showing over 2 months In Production: https://imgur.com/a/9r3O3SjCrooked logo on the shades: https://imgur.com/a/3oqeCEFUneven shade (looks exactly the same when installed and 100% level. 2 of them are like this): https://imgur.com/a/uC3QQfN