Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 2 of 2

Thread: Two HQP6-2 Connection Problem

  1. #1
    Junior Member
    Join Date
    Oct 2015
    Posts
    3

    Two HQP6-2 Connection Problem

    Good day,

    I have a project which consists of 2 HQP6-2 processors about 50m (160feet) apart. We used cat6 wire to connect both processors via RJ45 connection. Both LED lit orange, but I can't detect Processor#2 when I'm connected to processor#1. I can't seem to find the problem. Thank you in advance for the help! :)

  2. #2
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    402
    Quote Originally Posted by ronerfe View Post
    Good day,

    I have a project which consists of 2 HQP6-2 processors about 50m (160feet) apart. We used cat6 wire to connect both processors via RJ45 connection. Both LED lit orange, but I can't detect Processor#2 when I'm connected to processor#1. I can't seem to find the problem. Thank you in advance for the help! :)
    ronerfe,

    Thank you for the information.

    Are you connecting directly from your PC to processor 1?
    Is processor 2 directly wired to processor 1 or does it go through a router or switch?

    We would recommend directly connecting to processor 1, set a static IP on your computer, disable any firewalls/security software temporarily, and set static IPs on the processors. If still having issues then please try using the "Remote Access" or "System Communication" option on the Activate screen. Please select the IP of the first processor and choose save and apply.

    If going through a router or switch then please ensure multicasting is not disabled or improperly filtered. The HWQS software and system will use multicasting to communicate to processors.

Similar Threads

  1. Connecting to Processor HQP6-2
    By Petar in forum Troubleshooting - HWQS
    Replies: 2
    Last Post: 08-31-2015, 10:18 AM
  2. SSL VPN connection
    By Matika D. in forum Troubleshooting - HWQS
    Replies: 1
    Last Post: 07-23-2015, 03:04 PM
  3. Telnet Connection Timeout
    By Tyler.G in forum Troubleshooting - Controls
    Replies: 0
    Last Post: 01-26-2015, 03:24 PM
  4. Version 7.7 / Home Control + App Connection Problem
    By paulhanks in forum General Discussion - RA2
    Replies: 6
    Last Post: 07-31-2014, 01:48 PM
  5. Problem of connection between ESN programming interface and iPAD
    By matthung in forum General Discussion - Controls
    Replies: 0
    Last Post: 07-17-2014, 11:59 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •