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Thread: Lutron Projects not showing in Mylutron account

  1. #1

    Lutron Projects not showing in Mylutron account

    Hello,This has been on ongoing issue. We have several jobs with the Lutron bridge that are now showing in our account or showing the wrong amount of devices. Any ideas, you used to be able to manually load bridge serial numbers for credit. Cheers,Tyler

  2. #2
    Quote Originally Posted by theaterdesignco View Post
    Hello,This has been on ongoing issue. We have several jobs with the Lutron bridge that are now showing in our account or showing the wrong amount of devices. Any ideas, you used to be able to manually load bridge serial numbers for credit. Cheers,Tyler
    This is happening to me too. Just noticed it last week, have not looked into why it is happening.

  3. #3
    Essentials is up to version 12.9.You have to create a MyLutron account then call up Lutron at 1.888.588.7661. Email your certificate from your training to mylutronsupport@lutron.com and ask that they update your myLutron account. You'll then be able to download the newest version of Essentials.

  4. #4
    Hello! In order to receive credit, you'll need to update to 12.6 or newer with your Radio RA2 software. Make sure you are registered with a Lutron Pro account and that the software shows up as registered as well (Essentials or Inclusive as opposed to Designer). If you have any issues with this, please contact mylutronsupport@lutron.com.

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