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Thread: Trouble with lower/raise

  1. #1
    Junior Member
    Join Date
    Dec 2020
    Posts
    1

    Trouble with lower/raise

    Hi! I have recently upgraded my Homeworks Illumination to QS and everything works just fine, with one exception. The HWI-keypads lower/raise buttons doesn´t work. When we look at them in the system it says 'Master Lower' on the lower button for example. Does anyone here have any experience of the same problem? Best regards, Hans

  2. #2
    Authorized Lutron Contributor
    Join Date
    Sep 2018
    Posts
    198
    Thank you for your post halipte.

    Those are the default programming for the raise and lower within the software. If we are having issues with them, first thing we would like to check is the keypad at the correct dipswitch address. If that is all correct we would like to see a project file or if possible a support file to hwsupport@lutron.com and we investigate this further for you!

  3. #3
    Junior Member
    Join Date
    Jan 2021
    Posts
    1

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