Thanks Thanks:  0
Likes Likes:  0
Results 1 to 2 of 2

Thread: Essential 12.9 Update with existing devices

  1. #1
    Junior Member
    Join Date
    Dec 2020
    Posts
    1

    Essential 12.9 Update with existing devices

    I recently added new RRD-PRO dimmers to Radio Ra 2 system using Essentials v11 program and had to upgrade to Essentials 12.9. I'm trying to activate the system and can activate the new RRD-PRO devices but cannot activate the previously connected devices. I get the activate page for the device and am directed to press device to activate, but when I press device to activate, not activation beep occurs. Do I need to do something with the existing devices to allow activation on new upgrade?

  2. #2
    Senior Member
    Join Date
    Oct 2013
    Posts
    2,587
    If the devices were activated in v.11, you won't need to reactivate them in v.12.9.
    Convergence Technologies Raleigh, North Carolina
    www.convergenceusa.com

Similar Threads

  1. Lost devices after app update
    By gibbstroy in forum Troubleshooting - CAS
    Replies: 2
    Last Post: 11-18-2020, 08:04 PM
  2. Replies: 4
    Last Post: 04-22-2020, 02:05 PM
  3. Replies: 3
    Last Post: 04-23-2018, 11:52 AM
  4. Replies: 6
    Last Post: 05-30-2017, 11:23 AM
  5. QS Devices firmware update times
    By Mario in forum General Discussion - HWQS
    Replies: 4
    Last Post: 04-01-2017, 01:39 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •