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Thread: Lutron devices unrecognized in Amazon Alexa

  1. #1
    Junior Member
    Join Date
    Nov 2020
    Posts
    2

    Lutron devices unrecognized in Amazon Alexa

    Hi all, has anyone had any trouble with Amazon Alexa not recognizing any of the Caseta devices? This began happening yesterday. Based on posts in the Lutron skills page in Alexa, this has happened to many people yesterday.

  2. #2
    Senior Member
    Join Date
    May 2015
    Posts
    307
    Lutron had a server problem yesterday. A message showed up on the Caseta app.

  3. #3
    Junior Member
    Join Date
    Nov 2020
    Posts
    2
    Thanks for the reply. It looks like the server problem has been resolved, and the message no longer appears on the Caseta app, however all of the Lutron devices in Alexa still show as unresponsive. I have disabled and enabled the Lutron skill in Alexa, tried rediscovering all the devices, but nothing seems to work. I'm still unable to control Caseta devices through Alexa. The Caseta app works fine, I'm able to control all of the switches through the app, so it looks like the link between Lutron and Alexa is broken.

  4. #4
    Junior Member
    Join Date
    Feb 2023
    Posts
    2
    This just started happening to me as well. The Lutron app still works fine with the bridge and my Caseta switches, but Alexa reports that the devices are not responding. I unlinked and relinked the Lutron skill but no luck.

    How do we know if this is a Lutron/Alexa skill/server problem?

  5. #5
    Junior Member
    Join Date
    Feb 2023
    Posts
    2
    I’ve also power cycled the Lutron bridge and finally added it to HomeKit which also works just fine. But Alexa still says my Lutron devices are “not responding”.

  6. #6
    Lutron Technical Support
    Join Date
    Mar 2022
    Posts
    120
    Hello, we are sorry to hear that you are experiencing this issue with your integration between Caseta and Alexa. We would recommend contacting our technical support hotline at 1 (800) 523-9466, or emailing us at support@lutron.com. Thank you.

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