Hi all, has anyone had any trouble with Amazon Alexa not recognizing any of the Caseta devices? This began happening yesterday. Based on posts in the Lutron skills page in Alexa, this has happened to many people yesterday.
Hi all, has anyone had any trouble with Amazon Alexa not recognizing any of the Caseta devices? This began happening yesterday. Based on posts in the Lutron skills page in Alexa, this has happened to many people yesterday.
Lutron had a server problem yesterday. A message showed up on the Caseta app.
Thanks for the reply. It looks like the server problem has been resolved, and the message no longer appears on the Caseta app, however all of the Lutron devices in Alexa still show as unresponsive. I have disabled and enabled the Lutron skill in Alexa, tried rediscovering all the devices, but nothing seems to work. I'm still unable to control Caseta devices through Alexa. The Caseta app works fine, I'm able to control all of the switches through the app, so it looks like the link between Lutron and Alexa is broken.
This just started happening to me as well. The Lutron app still works fine with the bridge and my Caseta switches, but Alexa reports that the devices are not responding. I unlinked and relinked the Lutron skill but no luck.
How do we know if this is a Lutron/Alexa skill/server problem?
I’ve also power cycled the Lutron bridge and finally added it to HomeKit which also works just fine. But Alexa still says my Lutron devices are “not responding”.
Hello, we are sorry to hear that you are experiencing this issue with your integration between Caseta and Alexa. We would recommend contacting our technical support hotline at 1 (800) 523-9466, or emailing us at support@lutron.com. Thank you.