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Thread: Very hot Serena shade motor / continuous run trying to open

  1. #1
    Junior Member
    Join Date
    Jan 2016
    Posts
    5

    Very hot Serena shade motor / continuous run trying to open

    I took 4 Serena shades off the wall to paint. They were purchased new in March. They were in the normal full open position and I took the batteries out to disable schedules, and things stayed that way for a few days until the paint job was done. Today I re-installed them and two are not working, and two are working normally.Their motor runs continuously as soon as the last battery is inserted. You can feel the vibration of it running. The shade is tight against the top, consistent with a continuous open. Within a few minutes it gets very hot, hot enough to burn a hand. It does not respond to up/down/set-limit commands, there are no blinking leds and the shade programming button produces no lights. The only control I have now is to install/remove a battery.Would appreciate if anyone can suggest some options here for a fix.The alkaline D-batteries are good and yes they are in the right way. The units have never jammed before and the spooled cable looks ok.

  2. #2
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    572
    Mike, could you please call our 24-hour Technical Support hotline at 1-844-588-7661 while you are on location with your shades?

  3. #3
    Junior Member
    Join Date
    Jan 2016
    Posts
    5

    Thanks

    Quote Originally Posted by Brian W. View Post
    Mike, could you please call our 24-hour Technical Support hotline at 1-844-588-7661 while you are on location with your shades?
    Thank you for replacing these shades under warranty

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