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Thread: Connect Bridge Update Tool Crash

  1. #1

    Connect Bridge Update Tool Crash

    Has anyone else had the connect bridge update tool crash in Windows? Did you find a solution? I have updated bridges before using the tool however I am attempting to do it on my laptop but the app just crashes when attempting to connect to the bridge. Thanks for any and all help!

  2. #2
    Senior Member
    Join Date
    Oct 2013
    Posts
    222
    Update tool is a joke. Never had it work. Crashes like crazy. Window 10.
    Generally any update will auto happen once connected to the internet. I have given up after many hours and bad thoughts and come back the next day to see it all updated and working.

  3. #3
    Authorized Lutron Contributor
    Join Date
    Sep 2018
    Posts
    156
    Thank you for post AustinB.

    You could send in a picture of the error from the tool to systemsupport@lutron.com and we can help debug the issues a bit further. Depending on the age of the Connect Bridge, we may have other options to help to resolve the issue for you. Please send in a picture of the bottom label on the Connect Bridge and we can look into this further.

  4. #4
    Quote Originally Posted by Josh R. View Post
    Thank you for post AustinB. You could send in a picture of the error from the tool to systemsupport@lutron.com and we can help debug the issues a bit further. Depending on the age of the Connect Bridge, we may have other options to help to resolve the issue for you. Please send in a picture of the bottom label on the Connect Bridge and we can look into this further.
    Thank you Josh, This was resolved with Lutron with a replacement bridge.

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