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Thread: Home and away

  1. #1
    Junior Member
    Join Date
    Jun 2015
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    Home and away

    In my HWQS system i cant turn off the away light on the wall pad also i cant turn on the home or vacation light. Any ideas Also some of my outside terrace lights switch on and off by themselves at different times of the day and night could this be related to the away mode staying on ?

  2. #2
    Authorized Lutron Contributor
    Join Date
    Sep 2018
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    168
    Thank you for your post slim57.

    This could be impacted by the away mode setting for sure. Depending on the programming of the away button it may need to be altered to allow it to exit. Do you know of any other button that can exit away mode as well? You may have to reach out to your dealer that programmed the system for additional help if you do not have software access.

  3. #3
    Junior Member
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    Jun 2015
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    Thanks for your reply we have contacted a lutron tech who is now working on the issue

  4. #4
    Have they resolved your problem? Cause I'm facing something similar. Your help would be more than helpful!

  5. #5
    Senior Member
    Join Date
    Oct 2013
    Posts
    1,963
    Quote Originally Posted by sam billings View Post
    Have they resolved your problem? Cause I'm facing something similar. Your help would be more than helpful!
    Button action is determined by the "button type" setting in the programming software. Toggle is the most common. It sounds like you have a single-action button. If so, you would need a 2nd button to return the system to normal.

    Sequences are sometimes used for home/away. For example, you press away and it waits 1 minute for you to exit, then turns all lights off and begins playback.

    In either case, you need the programming software to fix it.
    LED, Incorporated
    Raleigh, NC 27614

  6. #6
    Junior Member
    Join Date
    Jun 2015
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    Yes they did - ran diagnostic and they found out that the wall keypad which is positioned on a outside wall was bad switched it our and all is now good

  7. #7
    Junior Member
    Join Date
    Sep 2020
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    Can you pls explain more, it will be very helpfull.

  8. #8
    Junior Member
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    Sep 2020
    Posts
    1
    Hello @randyc Could you please suggest or help me with the programing software? Thanks in advance

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