HQRD keypad on QS system question -- when any button on the KP is pressed, all LEDs on the keypad flash. I would characterize it as a slow flash -- basically flashes 3 times at what appears to be 1-second intervals. The light loads controlled by the keypad can be controlled through a Crestron system using phantom keypads and when doing so, the LEDs on the keypad respond correctly to reflect LED programming for the associated light loads. This seems to eliminate the common troubleshooting tips for HQRD devices with flashing LEDs namely that the device is not addressed or the device is not programmed. My other thought was that the keypads were Locked or the system in Security Mode but I am not sure what the LED behavior would be for a locked keypad and I could not find it in any of the TRGs. She has rebooted the processor which I would have thought would clear any keypad locks unless of course they are locked in startup programming. If my assumptions are correct about the device addressing and system programming not being an issue given how the LEDs behave when the loads are manipulated, I am at a loss to explain what is going on. I am an old HomeWorks Illumination programmer and retired before QS came out so I am only mildly familiar with its programming (I do have both RA2 and QS programming interfaces so I can examine programs). I am trying to help a friend of mine whose husband was a Lutron dealer and he programmed his own home system but he passed away last year. Before I help her find another dealer (she is in a remote location), I was trying to see if I could troubleshoot the problem hoping it was an easy fix.