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Thread: Locking blank screen

  1. #1
    Junior Member
    Join Date
    Jun 2023
    Posts
    1

    Locking blank screen

    Hello,
    We just started using vive, last week it was working (on my phone) this week when I select my controls I get a blank page with only an exclamation point. This seems to freeze the app and I need to restart.
    Information reads that I’m connecting to the Wi-Fi hub and the scheduled lighting Carrie’s on, but I can’t adjust anything.

  2. #2
    Lutron Technical Support
    Join Date
    Mar 2022
    Posts
    120
    Hi Webster. Sorry to hear that you are having this issue with your app. Have you already tried restarting your phone and uninstalling/reinstalling the Vive app? Also, is your phone up to date to the latest operating system version?

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