Originally Posted by
kevkev
Hi,I am wondering if someone can clarify how the Lutron engraving works as I have found difference sources of information regarding this and a recent call w/ Lutron seems different from all the sources as well. Thought someone here who has first hand experience with it will know. If I were to order a Pico 4B remote from my local distributor, fill out and e-mail the Lutron Custom engraving form . Do I mail the Lutron Pico remote to Lutron so they engrave it? Or does Lutron they simply mail me the buttons and I replace the buttons on the remote? Or does it need to be all done at the time of ordering by the distributor?