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Thread: Software not finding the controller on the network

  1. #1
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    Software not finding the controller on the network

    I am trying to set up a new system. The designer software is not finding the controller on the network. However from the computer that I have the designer software on, if I do a IP scan I find it. Any suggestions?Thank you

  2. #2
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    Quote Originally Posted by ghurty View Post
    I am trying to set up a new system. The designer software is not finding the controller on the network. However from the computer that I have the designer software on, if I do a IP scan I find it. Any suggestions?Thank you
    Lutron use multi-cast. A lot of routers, especially the nicer ones, disable multi-cast.

    In the "find main repeater" window, click on "show advanced." Make sure the gateway and subnet are correct. You can try changing "system communication" (same screen) to "Use IP address." This will only work with a static IP address.
    LED, Incorporated
    Raleigh, NC 27614

  3. #3
    Senior Member
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    If you have the "Designer" software, it is not intended to commission/activate a system. It is only a design tool. You will need the full software of Essentials/Inclusive.
    Business Development Associate- Design, Sales, Installation, and Programming of Smart Homes for Baker Electric Home Energy
    mbalay@bakerhomeenergy.com
    "Spread the light, brother" -Blake Richetta
    "If you think hiring a professional is expensive, wait until you hire an amateur" -Crustyloafer

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