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Thread: Alexa controls Casita switch perfectly but not visible in devices

  1. #1
    Junior Member
    Join Date
    Apr 2019
    Posts
    2

    Alexa controls Casita switch perfectly but not visible in devices

    I have (1) caseta switch that is controllable through alexa BUT it does not show up anywhere in my devices. I have reset the hub, reset the switch, rediscoverd a half dozen times, and while it is controllable through alexa, I cannot add it to routines ... what can I do to resolve this?

  2. #2
    Junior Member
    Join Date
    Aug 2019
    Posts
    25
    If you have deleted the Caseta switch from the system in the app and then factory defaulted it then re-added it back to the system using the app and then unlinked the Caseta Skill from the Alexa app and then re-linked it and discovered devices again, there is not much more you can troubleshoot. What is the Caseta model number? You may want to contact Lutron Tech Support at 888-588-7661 or send in a support file by going to Settings>Help>Send Feedback and detail the issue you are having.

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