I am trying to program a RRD-W6BRL keypad and having trouble. I called Lutron support and after holding for 30 minutes to speak to someone, the person on the phone was totally useless. She couldn't figure it out and told me to take the course and get the software instead of helping me. I plan to do that at some point, but not now. Now I need to get this working without the software.Let me start by saying that I reset the keypad to factory settings (triple-tap-hold-triple-tap) and also pulled the tab at the bottom of the keypad. I've done these multiple times, so we can eliminate that as a troubleshooting step.I start but entering assign mode by holding the top and bottom buttons of the keypad for six seconds. According to the Simple Setup instructions "If the column was previously programmed, all of the LEDs in the column will scroll sequentially. If this is the first time the column is programmed, only the top and bottom LEDs will flash alternately."My problems start here because even after resetting, all six LED scroll sequentially when I enter assign mode. Why is this happening? Is the keypad defective?Beyond that, the Simple Setup instructions seem to be missing a critically important step, which I will ask about once I get assign mode working right.Any help greatly appreciated.