Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 2 of 2

Thread: Power Outage - Flashing Lights

  1. #1

    Lightbulb Power Outage - Flashing Lights

    Hello, we installed a Grafik eye system (QSGRJ-16E) in my office over 3 years ago and now have run into a problem. We had a power outage last Friday and once the power came back online, the lights began strobing. I reviewed the controller and everything seemed to have saved as far as programming goes, but they don't stop strobing until I turn them off. Thoughts on what can be causing this issue and how I might resolve the problem?

  2. #2
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    289
    Good Morning,We're sorry to hear about the issue you're experiencing with your Ecosystem Grafikeye. It's sounds like something may have happened on the bus connection between the Grafikeye and your light fixtures. If you're able to take a measurement between the E1 and E2 connection either at the Grafikeye or any of the fixture you should see 18v DC. Any other voltage would indicate an issue on the bus. I would suggest calling our 24/7 Technical Support line at 1-844-588-7661 and working with one of our Grafikeye QS Specialists, or you can email them at systemsupport@lutron.com and they can help you troubleshoot this issue.We look forward to hearing from you.Mike S.Lutron Technical Support

Similar Threads

  1. Power Outage, now Timed Events are wrong/won't come on & off
    By jkim1969 in forum Troubleshooting - RA2
    Replies: 2
    Last Post: 08-23-2018, 01:24 AM
  2. All lights on at 100% after power outage. How to change this setting?
    By 39CentStamp in forum General Discussion - HWQS
    Replies: 5
    Last Post: 12-22-2015, 11:12 AM
  3. 6NA dimmer apparently fried by a bad power outage
    By DenebaTech in forum Troubleshooting - RA2
    Replies: 8
    Last Post: 10-13-2015, 01:44 PM
  4. LQSE 4A-D Power LED flashing
    By MarcusViberg in forum Troubleshooting - HWQS
    Replies: 1
    Last Post: 09-08-2014, 10:11 AM
  5. Power outage notification via radio ra2
    By Mapeselec in forum 3rd-party Integration - RA2
    Replies: 2
    Last Post: 05-25-2014, 06:53 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •