Thanks Thanks:  0
Likes Likes:  0
Results 1 to 3 of 3

Thread: customer can't make changes in the APP to timeclock events on his ra2 ssytem.

  1. #1
    Junior Member
    Join Date
    Jun 2018
    Posts
    11

    customer can't make changes in the APP to timeclock events on his ra2 ssytem.

    I bought the connect bridge and installed it, along with having customer install the newest app. the app wont let him make changes to his timeclock events, and vacation modes etc. I have enabled user edits in software, what else am i missing?

  2. #2
    Senior Member
    Join Date
    Oct 2013
    Posts
    1,094
    I'm assuming the customer can otherwise control the system. That would indicate that they are connected to the system.

    I would make sure they are not logged in as a guest. Check that you have both "Button Editing" and "Timeclock Editing" enabled. If that doesn't work, try deleting the user and adding them back.
    LED, Incorporated
    Raleigh, NC 27614

  3. #3
    Junior Member
    Join Date
    Jun 2018
    Posts
    11
    Ahh, that makes sense, thanks for that tip, will try that.

Similar Threads

  1. Lutron Vive remote operation and customer expectation
    By Triad in forum Design Assistance - Vive
    Replies: 2
    Last Post: 09-24-2018, 10:12 AM
  2. Enabling/disabling occupancy sensor via timeclock events
    By Moon Duan in forum General Discussion - HWQS
    Replies: 3
    Last Post: 03-15-2018, 10:29 PM
  3. Have LEDs Changed The Way You Do Timeclock Events?
    By schalliol in forum General Discussion - RA2
    Replies: 0
    Last Post: 03-13-2015, 09:50 AM
  4. Unable to edit timeclock events from Home+ app.
    By Treason101 in forum Troubleshooting - RA2
    Replies: 8
    Last Post: 06-07-2014, 12:54 PM
  5. Control Timeclock Events with Keypad Button Presses
    By Armando B. in forum Programming - Legacy HW
    Replies: 0
    Last Post: 01-02-2014, 03:54 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •