Hello! Wondering if someone might guide me to a solution here:
I've got a set of 4 Sivoia QS Wireless Honeycomb shades (CSV-SYJ-B) paired to a Sivoia QS 4-group remote.
One of the shades (#3) started acting up recently - I don't exactly remember how it got to this state but here's the current state:
It rolled up but would not roll down. I changed the batteries (no go), then manually pulled it down (needed shade stat!). Then it completely stopped responding (up or down), although the Shade LED still reacts properly (no flashing red codes or other trouble issues).
Today I discovered the factory reset option that I'd somehow missed previously (3 taps - hold - 3 taps) -- I did that, re-paired to the remote, entered programming mode, and I was able to set the upper limit (huzzah!).
But no matter what I do - I can't seem to get it to roll down. I tried manually pulling down and setting the lower limit (no go). All the other shades work on this remote (so it's not the remote), the shade is showing no fault codes (green LED all good and working), and I can enter programming mode fine. I even tried entering programming mode, setting the upper limit, manually pulling it down, and setting the lower limit. It rolls up just fine via the remote, but it won't roll down :(
Any hints or ideas? Many thanks in advance!