HW Illumination Programming Errors

[eacneu]

The following error occurs when attempting to add a fixture to an existing working HW Illumination 1.64 project (that is known to work and is currently loaded onto an existing system):

• Add the fixture to the floorplan
• On selecting to the address assignment screen an error box appears with the following description:
  
  • Module: clsGUIAddressForm
  • Routine: ClearRPMSpread
  • Description: Control array element '9' doesn't exist
  
  
• The error box cannot be cleared. If closed it re-spawns.
• Once in this state HW Illumination cannot normally be closed from task manager and a Windows restart is required.

I have tried repairing the database but to no avail. If the fixtures are removed from the floorplan the problem does not occur. The error does not appear to be related to the fixture type (I have tried several fixture types).

Can anyone shed light on the cause of this error and a work around?

[Kevin P.]

The following error occurs when attempting to add a fixture to an existing working HW Illumination 1.64 project (that is known to work and is currently loaded onto an existing system):

• Add the fixture to the floorplan
• On selecting to the address assignment screen an error box appears with the following description:
  
  • Module: clsGUIAddressForm
  • Routine: ClearRPMSpread
  • Description: Control array element '9' doesn't exist
  
  
• The error box cannot be cleared. If closed it re-spawns.
• Once in this state HW Illumination cannot normally be closed from task manager and a Windows restart is required.

I have tried repairing the database but to no avail. If the fixtures are removed from the floorplan the problem does not occur. The error does not appear to be related to the fixture type (I have tried several fixture types).

Can anyone shed light on the cause of this error and a work around?

eacneu,

Please send the database to hwsupport@lutron.com and reference this forum post.

[Eugene]

Dear Lutron team.
I have a ready-made system Home Works with 2 processors 8 series, I do not know who was installed the system.Needs make same changes....
I extracted the project form processors through HW illumination SW ver 1.65 ,but I can not open these project on the same program HW illumination SW ver 1.65.
The software immediately gives fails and then software closes.
Please advise in these situation and help.
Thank you.

[Kevin P.]

Dear Lutron team.
I have a ready-made system Home Works with 2 processors 8 series, I do not know who was installed the system.Needs make same changes....
I extracted the project form processors through HW illumination SW ver 1.65 ,but I can not open these project on the same program HW illumination SW ver 1.65.
The software immediately gives fails and then software closes.
Please advise in these situation and help.
Thank you.

Dear Eugene,

Please send the database to hwsupport@lutron.com and reference this forum post.

[Eugene]

Dear Kevin,
I'm so sorry, as you advised I am sent the database but there is no response from hwsupport.
Can you recommend something or help.
Thank you.

Best regards,
Eugene