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Thread: QS 9.0 crashing issue

  1. 07-10-2015, 01:03 PM #1
    paulie
    paulie is offline
    Junior Member
    Join Date
    Aug 2014
    Posts
    12

    QS 9.0 crashing issue

    I have experienced a software crash of QS 9.0 numerous [3-4] times when trying to change the name of a shared scene. Has anyone else had this issue and is it known so it can be repaired?
    This is the text from the fatal error dialogue box.

    Void OnMouseLeftButtonUp(System.Windows.Input.MouseButt onEventArgs)
    Object reference not set to an instance of an object.
    System.NullReferenceException: Object reference not set to an instance of an object.
    at Lutron.Gulliver.QuantumResi.Common.ExtendedListBox Item.OnMouseLeftButtonUp(MouseButtonEventArgs e)
    at System.Windows.UIElement.OnMouseLeftButtonUpThunk( Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEv entHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandle r(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.ReRaiseEventAs(Dependency Object sender, RoutedEventArgs args, RoutedEvent newEvent)
    at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEv entHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandle r(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(Dependency Object sender, RoutedEventArgs args)
    at System.Windows.UIElement.RaiseTrustedEvent(RoutedE ventArgs args)
    at System.Windows.UIElement.RaiseEvent(RoutedEventArg s args, Boolean trusted)
    at System.Windows.Input.InputManager.ProcessStagingAr ea()
    at System.Windows.Input.InputManager.ProcessInput(Inp utEventArgs input)
    at System.Windows.Input.InputProviderSite.ReportInput (InputReport inputReport)
    at System.Windows.Interop.HwndMouseInputProvider.Repo rtInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
    at System.Windows.Interop.HwndMouseInputProvider.Filt erMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at System.Windows.Interop.HwndSource.InputFilterMessa ge(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
    at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    ******** Stack Trace *********


    ******** BaseStack Trace ********* at Lutron.Gulliver.QuantumResi.Common.ExtendedListBox Item.OnMouseLeftButtonUp(MouseButtonEventArgs e)
    at System.Windows.UIElement.OnMouseLeftButtonUpThunk( Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEv entHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandle r(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.ReRaiseEventAs(Dependency Object sender, RoutedEventArgs args, RoutedEvent newEvent)
    at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEv entHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandle r(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(Dependency Object sender, RoutedEventArgs args)
    at System.Windows.UIElement.RaiseTrustedEvent(RoutedE ventArgs args)
    at System.Windows.UIElement.RaiseEvent(RoutedEventArg s args, Boolean trusted)
    at System.Windows.Input.InputManager.ProcessStagingAr ea()
    at System.Windows.Input.InputManager.ProcessInput(Inp utEventArgs input)
    at System.Windows.Input.InputProviderSite.ReportInput (InputReport inputReport)
    at System.Windows.Interop.HwndMouseInputProvider.Repo rtInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
    at System.Windows.Interop.HwndMouseInputProvider.Filt erMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at System.Windows.Interop.HwndSource.InputFilterMessa ge(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
    at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    Attached Thumbnails Attached Thumbnails Screen Shot 2015-07-10 at 12.52.38 PM (3).png  
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  2. 07-13-2015, 05:04 PM #2
    Kevin P.
    Kevin P. is offline
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    402
    Quote Originally Posted by paulie View Post
    I have experienced a software crash of QS 9.0 numerous [3-4] times when trying to change the name of a shared scene. Has anyone else had this issue and is it known so it can be repaired?
    This is the text from the fatal error dialogue box.

    Void OnMouseLeftButtonUp(System.Windows.Input.MouseButt onEventArgs)
    Object reference not set to an instance of an object.
    System.NullReferenceException: Object reference not set to an instance of an object.
    at Lutron.Gulliver.QuantumResi.Common.ExtendedListBox Item.OnMouseLeftButtonUp(MouseButtonEventArgs e)
    at System.Windows.UIElement.OnMouseLeftButtonUpThunk( Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEv entHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandle r(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.ReRaiseEventAs(Dependency Object sender, RoutedEventArgs args, RoutedEvent newEvent)
    at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEv entHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandle r(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(Dependency Object sender, RoutedEventArgs args)
    at System.Windows.UIElement.RaiseTrustedEvent(RoutedE ventArgs args)
    at System.Windows.UIElement.RaiseEvent(RoutedEventArg s args, Boolean trusted)
    at System.Windows.Input.InputManager.ProcessStagingAr ea()
    at System.Windows.Input.InputManager.ProcessInput(Inp utEventArgs input)
    at System.Windows.Input.InputProviderSite.ReportInput (InputReport inputReport)
    at System.Windows.Interop.HwndMouseInputProvider.Repo rtInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
    at System.Windows.Interop.HwndMouseInputProvider.Filt erMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at System.Windows.Interop.HwndSource.InputFilterMessa ge(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
    at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    ******** Stack Trace *********


    ******** BaseStack Trace ********* at Lutron.Gulliver.QuantumResi.Common.ExtendedListBox Item.OnMouseLeftButtonUp(MouseButtonEventArgs e)
    at System.Windows.UIElement.OnMouseLeftButtonUpThunk( Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEv entHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandle r(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.ReRaiseEventAs(Dependency Object sender, RoutedEventArgs args, RoutedEvent newEvent)
    at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEv entHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandle r(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(Dependency Object sender, RoutedEventArgs args)
    at System.Windows.UIElement.RaiseTrustedEvent(RoutedE ventArgs args)
    at System.Windows.UIElement.RaiseEvent(RoutedEventArg s args, Boolean trusted)
    at System.Windows.Input.InputManager.ProcessStagingAr ea()
    at System.Windows.Input.InputManager.ProcessInput(Inp utEventArgs input)
    at System.Windows.Input.InputProviderSite.ReportInput (InputReport inputReport)
    at System.Windows.Interop.HwndMouseInputProvider.Repo rtInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
    at System.Windows.Interop.HwndMouseInputProvider.Filt erMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at System.Windows.Interop.HwndSource.InputFilterMessa ge(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
    at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
    paulie,

    Thank you for the information. This issue will be fixed in our next release version 9.1.
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