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Thread: Extraction Error - Given key was not present in the dictionary

  1. #11
    Quote Originally Posted by davemen View Post
    I was able to get a copy of the file from the previous homeowner. And when I load it up...

    the error says that this was created with Inclusive not Essentials.

    UGH!

    Do you know of any way to convert the file from Inclusive to Essentials? I don't have that version and now I seem to be stuck... :(

    Randy: you are a prince for helping - now we know why it won't download the project file.
    Call Tech Support and ask them if they will allow you to email the file to them and downgrade it to Essentials. They did that for me many years ago before I became certified for Inclusive.

  2. #12
    Senior Member
    Join Date
    Jun 2013
    Posts
    1,186
    Quote Originally Posted by Imshea View Post
    Call Tech Support and ask them if they will allow you to email the file to them and downgrade it to Essentials. They did that for me many years ago before I became certified for Inclusive.
    As long as there isn't Inclusive only devices, a second main, or Inclusive-only programming, that would be cool. I've never heard they could do that.
    Business Development Associate- Design, Sales, Installation, and Programming of Smart Homes for Baker Electric Home Energy
    mbalay@bakerhomeenergy.com
    "Spread the light, brother" -Blake Richetta
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