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Thread: Main repeater problem

  1. #1
    Junior Member
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    Nov 2013
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    17

    Main repeater problem

    I tried updating the firmware to 9.1 and my main repeater is stuck with all the repeater status lights blinking white. It is not resetting even after I have tried unplugging the repeater from power multiple times. Any solutions? I cant seem to be able to reset the main repeater either.

  2. #2
    Junior Member
    Join Date
    Nov 2013
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    17
    I was on the phone with tech support and they were on the phone with me for about 2 hours (amazing!!). They helped me reset the firmware to 9.0. After I hung up with them, now 1/2 of my devices don't work - I have 2 main repeaters and the main main repeater devices are not communicating and I can't control with the keypads or phone app. I have pinged both repeaters and confirmed both are on the same firmware 9.0. They seem to be connected when I look at integration IDs. Am thinking of re - identifying the devices in the system. That will be somewhat of a pain so any suggestions are welcome.

  3. #3
    Junior Member
    Join Date
    Nov 2013
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    Problem Fixed

    Quote Originally Posted by texas doc View Post
    I was on the phone with tech support and they were on the phone with me for about 2 hours (amazing!!). They helped me reset the firmware to 9.0. After I hung up with them, now 1/2 of my devices don't work - I have 2 main repeaters and the main main repeater devices are not communicating and I can't control with the keypads or phone app. I have pinged both repeaters and confirmed both are on the same firmware 9.0. They seem to be connected when I look at integration IDs. Am thinking of re - identifying the devices in the system. That will be somewhat of a pain so any suggestions are welcome.
    I reidentified the devices for the project and everything working as before. Have other people had any problems with 9.1?

  4. #4
    Quote Originally Posted by texas doc View Post
    I reidentified the devices for the project and everything working as before. Have other people had any problems with 9.1?

    Yes I have upgraded a system to 9.1 from 7.8 and I am getting all kinds of weird issues. I have a whole area of the house that I cant activate. I have tried factory defaulting them and starting over, that didnt work. I added a hard wired aux repeater and put it right next to the devices and still cant get them into activation mode. Very frustrating... Can I roll back to 7.8 or even 8.2????

  5. #5
    Maybe try this:
    open a blank new project file in the software, and update the main repeater firmware from this blank project.
    then hopefully after a successful update, you can close the blank file and re-open your regular project file. Re-transfer and then maybe the problem goes away?

  6. #6
    Junior Member
    Join Date
    Feb 2015
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    27
    Quote Originally Posted by texas doc View Post
    I was on the phone with tech support and they were on the phone with me for about 2 hours (amazing!!). They helped me reset the firmware to 9.0. After I hung up with them, now 1/2 of my devices don't work - I have 2 main repeaters and the main main repeater devices are not communicating and I can't control with the keypads or phone app. I have pinged both repeaters and confirmed both are on the same firmware 9.0. They seem to be connected when I look at integration IDs. Am thinking of re - identifying the devices in the system. That will be somewhat of a pain so any suggestions are welcome.
    I had a problem with my main repeater as well that resulted in a call to tech support... and all I really have to say is that it is unquestionably the best tech support I've ever had. A couple of quick button pushes and you're talking a live person. They're available 24/7. They're remarkably patient AND actually super helpful. RadioRA2 is pricey, but stuff like this sure softens the blow.

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