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Thread: How do I get my keypads custom engraved?

  1. #1

    How do I get my keypads custom engraved?

    I bought all my keypads on eBay new as they were just much cheaper than anywhere local. They all have the engraving card and were new in box but when I go to lutron.com/buttons and complete the form it doesn't actually say where to send it. I emailed custsvc@lutron.com 5 days ago with the forms but haven't heard back. Is there a special email or somewhere I'm supposed to be sending them?

  2. #2
    Senior Member
    Join Date
    Jan 2019
    Posts
    124
    Send them to engraving@lutron.com.

    See this forum post for more information: https://forums.lutron.com/showthread...A-2-Engravings

  3. Thanks psychobunny thanked for this post
  4. #3
    Great thanks!

  5. #4
    Senior Member
    Join Date
    Oct 2013
    Posts
    1,148
    You will need to submit the engraving certificate numbers as well. You can type them up in a list or take photos of 6 or so at a time. More than that makes them hard to read/scan.

    If you have a Lutron account, you can submit the certificate numbers at any time and Lutron will credit your account.
    LED, Incorporated
    Raleigh, NC 27614

  6. #5
    Junior Member
    Join Date
    Feb 2019
    Posts
    2
    Is it possible to purchase the engraving from Lutron if we don't have the certificates? I bought a condo with a RadioRA2 system installed with no engraving on any of the keypads. The engraving certificates didn't come with the condo. I would like to get the engraving done but I can't find any options for buying it.

  7. #6
    Senior Member
    Join Date
    Jun 2013
    Posts
    1,177
    rcfd13- It is possible to purchase these, I believe retail is about $65 a piece. Do you have the file for the project? RA2 engravings are now submitted from the software. Check around, especially by the main repeater. With luck, the original installer main have left his contact info. Installers often keep the cards, assuming they are going to engrave. If you still have issues, nit me up with an email (in my signature).
    Business Development Associate- Design, Sales, Installation, and Programming of Smart Homes for Baker Electric Home Energy
    mbalay@bakerhomeenergy.com
    "Spread the light, brother" -Blake Richetta
    "If you think hiring a professional is expensive, wait until you hire an amateur" -Crustyloafer

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