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Thread: HWQS All Lights Turn on then off after about 30s

  1. #1
    Junior Member
    Join Date
    Mar 2019

    HWQS All Lights Turn on then off after about 30s

    Wondering if anyone has seen this before. The customer is complaining about the lights every once and a while the whole house will turn on and then @ 30s later turn off. I'm guessing its the emergency load programming (which is set to No (100%))however not to sure how to confirm this. They don't complain about the power going out in the house?

  2. #2
    Senior Member
    Join Date
    Oct 2013
    Have them note the exact time. Check the processor log.

    The last time I saw this was someone set a box on top of the tabletop keypad in the kitchen. It was just the right weight to randomly push buttons.
    LED, Incorporated
    Raleigh, NC 27614

  3. #3
    Junior Member
    Join Date
    Mar 2019
    HiHave them note the exact time and also check the TIMECLOCKs in your program section.

  4. #4
    Open HWQS Designer and go to Tools and Where Programmed. From this screen you'll be able to see any input that affects the loads that turn off after 30s. I can't stress how valuable this tool is for finding mystery actions.

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