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Thread: Can't upgrade to Inclusive

  1. #1
    Junior Member
    Join Date
    Feb 2014
    Posts
    5

    Can't upgrade to Inclusive

    I recently had to change laptops and went to install the Radio RA programming on the new laptop and do my usual upgrade to Inclusive. When I click on the step where it says if you have a My Lutron Account (which I do) click here, it comes back on the Lutron site saying the page cannot be found. I have done it with no problem in the past, but have tried for 3 days now and keep getting the same result each time. I also uninstalled the program and reinstalled it thinking something might have gone wrong with the install download, but still have the same result

  2. #2
    Senior Member
    Join Date
    Jun 2013
    Posts
    1,365
    email something to mylutronsupport@lutron.com

    give them your account info and let them know you are Level 2 certified and have been able in the past to upgrade

    probably just a box for them to click on your account to enable the upgrade code generation
    Simple automation when DIY isn't working
    intuitivehomecontrols@gmail.com
    fb.me/intuitivehomecontrols

  3. #3
    Junior Member
    Join Date
    Feb 2014
    Posts
    5
    Thanks. I sent off an email and will see what they say.

  4. #4
    Junior Member
    Join Date
    Feb 2014
    Posts
    5
    They did get back with me and I guess something had gone wrong with my information and you were correct that is just took them getting it put back into their system and I was able to upgrade just like normal. I appreciate the help on how to correct the problem.

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