Can't upgrade to Inclusive

[kilivolt]

I recently had to change laptops and went to install the Radio RA programming on the new laptop and do my usual upgrade to Inclusive. When I click on the step where it says if you have a My Lutron Account (which I do) click here, it comes back on the Lutron site saying the page cannot be found. I have done it with no problem in the past, but have tried for 3 days now and keep getting the same result each time. I also uninstalled the program and reinstalled it thinking something might have gone wrong with the install download, but still have the same result

[SDR-Mike]

email something to mylutronsupport@lutron.com

give them your account info and let them know you are Level 2 certified and have been able in the past to upgrade

probably just a box for them to click on your account to enable the upgrade code generation

[kilivolt]

Thanks. I sent off an email and will see what they say.

[kilivolt]

They did get back with me and I guess something had gone wrong with my information and you were correct that is just took them getting it put back into their system and I was able to upgrade just like normal. I appreciate the help on how to correct the problem.